The following policies apply to all az1limo clients.

• Az1limo drivers do not accept gratuities.
• An 20% service fee, based on the fare, stop time, and wait time will be added to your bill.
• All out of pocket expenses, including two-way tolls, parking, and airport fees will be added to your bill.
• Waiting time: Az1limo grants a twenty (20) minute grace period after the reported domestic flight arrival time and a forty (40) minute grace period after the reported international flight arrival time. For all other pick-ups, a five (5) minute grace period is granted. Once the grace period has elapsed, waiting time is charged at $5.00 per five (5) minute increment.
• Stops en route are charged at $5.00 per five (5) minute increment.
• In the U.S. and Canada, rates of travel for sedans in which a point-to-point rate does not exist will be billed at $52.00 per hour, 1-hour minimum, billed terminal to terminal. Fractions of an hour are charged at a half-hour rate. Billing begins when the vehicle leaves the terminal and ends upon its return to the terminal. Accordingly, there is a thirty-minute minimum terminal time each way. For hourly rates and point-to-point rates in the United Kingdom and Europe, please call the Az1limo Customer Service  at 1.888.291.0114
• A cancellation fee equal to the trip cost, plus 20% service fee, will be charged for any cancellation made less than 24 hours before the scheduled pick-up time.
• A no-show fee equal to the trip cost, plus 20% service fee, including applicable waiting time, will be charged when the passenger fails to show at the designated location. If you can not locate your Az1limo vehicle and driver, please call 1.888.291.0114 to avoid a no-show billing.
• A 25% holiday surcharge based on the fare, stop and waiting time, will be charged to all trips occurring on the following holidays: New Year's Eve Day, New Year's Day, President's Day, Memorial Day, July Fourth, Labor Day, Thanksgiving, and Christmas.
• For foreign currency billing, rates are calculated in the local currency and billed at the prevailing local currency rate.
• Az1limo monitors all commercial flights: train schedules can not be monitored.
• Applicable taxes will be charged as required.
• All rates subject to change without notice.